We've Got You Covered
Returns &
Refunds.
Every order is made just for you. Here's how we handle issues if something goes wrong.
Damaged, defective, or wrong item received
Lost in transit — tracking confirms not delivered
Change of mind or wrong size ordered
Packages marked "Delivered" by carrier but not received
Orders with incorrect address provided by customer
Why no change-of-mind returns?
Every Beardise product is made to order specifically for you — printed, cut, and assembled the moment your order is placed. This means we can't resell returned items. It also means less waste, no overstock, and a more sustainable way to shop. We appreciate your understanding, and we always encourage checking our Size Guide before ordering.
How to Request a Return or Refund
Take a photo
Photograph the item clearly showing the damage, defect, or incorrect product. Include the packaging if it was damaged in transit.
Contact us within 30 days
Email us with your order number, a description of the issue, and the photo. We respond within 24–48 hours.
Choose your resolution
We'll offer you a free replacement or a full refund — your choice. No need to return the item.
You never need to send the item back. We trust you and we don't want to add stress to your experience. If there's a problem, we'll fix it — simple as that.
Common Questions
My order says delivered but I can't find it. What do I do?
Check with neighbours and your building's reception or mailroom first. Unfortunately, if tracking confirms your order was delivered, this falls outside what we're able to replace — as the carrier has fulfilled their responsibility. We recommend filing a claim directly with the carrier using your tracking number. We're happy to provide any information needed to support your claim.
I ordered the wrong size. Can I exchange it?
Unfortunately we can't exchange for size since each item is made to order. We recommend checking our Size Guide carefully before placing your order. When in doubt, size up.
How long does a refund take to process?
Once approved, refunds are processed within 3–5 business days. The time for the money to appear in your account depends on your bank or payment provider, typically 5–10 business days.
The colour looks different from the website photo. Is this covered?
Monitor colour calibration means colours can appear slightly different on screen. This is not considered a defect and isn't covered under our returns policy. However, if the colour is significantly wrong, contact us and we'll review it case by case.
Can I cancel my order?
Orders can be cancelled within 1 hour of being placed. After that, production begins and we're unable to cancel. Contact us immediately if you need to cancel.
Have an issue with your order?
Contact Us